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How twinwall Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or Delete Data

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HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We use SSL encryption on every page and every transaction, so data moving between your device and our servers is protected in transit. Account sessions are tied to your device and expire after a period of inactivity, which limits exposure if your phone is left unlocked. Cookie controls are available in your browser settings — you can limit tracking cookies without affecting your ability to log in or complete a DANA, OVO, or GoPay transaction.

SSL on Every Transaction

All data exchanged between your device and twinwall — including payment confirmations for DANA, OVO, and GoPay — travels over an encrypted connection that cannot be read in transit.

Session Expiry & Device Continuity

Your login session is linked to your device. If you switch from mobile to desktop, a fresh verification step keeps your account from being accessed on an unrecognised device without your knowledge.

Cookie Transparency

We use functional cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser; functional cookies are the only ones required for account access.

Data Access & Deletion Rights

You can request a full export of your account data or ask for deletion at any time by contacting support. We action verified requests within the timeframe required by applicable local regulations.

What Data We Collect and Why

twinwall Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on twinwall, we collect the information needed to run your account: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. Transaction records are kept to process your deposits and withdrawals accurately

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and to meet the fraud-prevention obligations that apply to payment platforms operating in Indonesia. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and to detect unusual access patterns. We do not sell your
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personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete your transaction. Retention periods depend on the type of data: active account data is held while your account remains open; transaction
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logs are retained for the period required under applicable local law. If you close your account, we will delete or anonymise your personal data within the timeframe set by the regulations that apply in your region. Availability of our services depends on local law and eligible
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regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available around the clock. Reach us through any of the channels below and include your registered account details so we can verify your identity before acting on the request.

Live Chat Open the chat icon from any page on twinwall. Our team can handle data access and correction requests directly through chat — no email needed for most queries.

Email Support Send your data request to our support address. Include your registered account name and the specific action you need — access, correction, or deletion — so we can process it without delay.

Account Settings Some data updates — like your contact number or linked e-wallet — can be changed directly inside your account settings without contacting support at all.

Privacy Policy — Common Questions Answered

Real questions from people checking their data rights before or after opening an account on twinwall.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log your device type and IP address to secure your account against unauthorised access.

We share data only with payment processors — DANA, OVO, GoPay — and only the minimum needed to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

Active account data is held while your account is open. Transaction logs are kept for the period required under applicable local law in Indonesia. Closed accounts are anonymised within the regulatory timeframe.

Yes. Contact support via live chat or email with your registered account details. We will verify your identity and send your data export within the timeframe set by applicable local regulations.

Send a deletion request through live chat or email. Once we verify your identity, we will delete or anonymise your data in line with the retention rules that apply in your eligible region.

Functional cookies are required for login and session continuity. Analytics cookies are optional and can be turned off in your browser settings without affecting your ability to deposit via DANA, OVO, or GoPay.

How twinwall Handles Your Personal Data

Data Handling, Cookies, and Account Security

How to Reach Us About Your Data

Privacy Policy — Common Questions Answered

01 What personal data does twinwall collect when I register?

02 Does twinwall share my data with third parties?

03 How long does twinwall keep my account and transaction data?

04 Can I request a copy of all the data twinwall holds on me?

05 How do I ask twinwall to delete my personal data?

06 Are cookies required to use my twinwall account?

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